Which email is used for my sending to my clients?

As a preamble, the customer email used for a shipment can come from 3 locations:

• In « Clients / Matters > Clients », an email can be entered in the reference tab of the customer file;
• A specific email for invoicing can be defined in the Invoicing tab of the customer file;
• And in « Clients / Matters > Matters » a specific email for invoicing can be defined in the Invoicing tab of the business file.

When you send any email to one or more customers, by selecting one or more customers on the « Clients / Matters > Sending email to a client » page, then it is the generic email of the customer coming from the 'Customer Reference tab that is used.

When you send one or more invoices via “Invoicing > Invoices”, or if you use “Invoicing > Customer reminders”, then the invoicing email for the case is used as a priority if it is completed , or if empty it is the customer's billing email, or if also empty then the customer's general email is used.