How to manage rejections from Chorus Pro?

You can submit your Factur-X invoices on the Chorus Pro website.

Tempolia screenshot: The invoice list and statuses to check after a Chorus Pro rejection.
The invoice list and statuses to check after a Chorus Pro rejection.

Depending on the nature of your customers, the commitment number and service code may be mandatory.
The messages from Chorus Pro are not very explicit, you have to look at the name of the missing field and deduce the missing information:

Tempolia screenshot: PA actions for Chorus Pro reject follow-up.
PA actions for Chorus Pro reject follow-up.
  • The message "The legal commitment (FichierXml.SupplyChainTradeTransaction.ApplicableHeaderTradeAgreement.BuyerReference.value) is mandatory" means that you must fill in the service code in the Configurable characteristics tab of the Matter sheet of your invoice.
  • The message "The legal commitment (FichierXml.SupplyChainTradeTransaction.ApplicableHeaderTradeAgreement.BuyerOrderReferencedDocument.IssuerAssignedID.value) is mandatory" means that you must fill in the commitment number in the Configurable characteristics tab of the Matter sheet of your invoice .

After modifying your data, regenerate the PDF of your invoice and resubmit it to Chorus Pro.

Tempolia screenshot: PA history for rejected invoices.
PA history for rejected invoices.

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