Monitor payments, customer balances, reminders and SEPA direct debits

Objective. Understand and manage customer balances by linking invoices, payments, matching, due dates, reminders, direct-debit batches and rejected transactions.

Estimated duration1 h

What you will learn

  • Read a customer balance and trace each amount back to invoices and payments.
  • Record and match full, partial or grouped payments correctly.
  • Prepare reminders and SEPA direct debits from a verified population.

Recommended workflow

  1. Review issued invoices, due dates and existing payments for the selected customer and company.
  2. Record or import payments with the correct date, bank account, method and reference.
  3. Match payments to invoices and investigate differences, advances or unallocated amounts.
  4. Generate reminders or SEPA files only after excluding disputes, rejected mandates and already settled items.

Checks before continuing

  • The customer balance equals issued invoices minus credit notes and matched payments.
  • A payment is not entered twice through both manual entry and import.
  • Reminder and direct-debit selections are reviewed before any external communication or bank submission.

Related training :