How to manage a direct debit rejection?

A direct debit rejection is a negative direct debit with the due date being the effective date of the refusal by the bank.

To keep traceability of the bank deposit then the rejection and finally a new bank deposit at a later date, it is not appropriate to simply modify the settlement line to postpone it to another remittance day in the bank. Therefore, to manage a direct debit rejection, you can proceed as follows on the « Billing > Payments » page:

• Duplicate the direct debit line to constitute the direct debit rejection by changing the amount to negative: this line will cancel the amount of your direct debit.
• Duplicate the direct debit rejection line by putting the desired date of the new direct debit, and possibly add rejection fees.